Last Update Date: Monday, 3rd 2022.
1. General Policy Statement
OrevaGö Consulting Agency is committed to providing high-quality consulting services with professionalism and integrity. We strive for client satisfaction and transparency. This Refund Policy outlines the terms and conditions under which clients may be eligible for a refund.
2. Non-Refundable Fees
The following fees are non-refundable under any circumstances:
- Government filing fees, biometrics, and third-party costs.
- Administrative or processing fees once work has commenced.
- Fees paid for completed services, consultations, or document preparation.
3. Refund Eligibility
Refunds may be considered under the following conditions:
- If the client cancels the service prior to commencement of service(s), a partial refund may be issued minus a processing or administrative fee.
- If OrevaGö Consulting Agency is unable to proceed with the case due to internal reasons or errors, a full or partial refund may be provided.
- If services have not been delivered as agreed and the agency is found to be at fault, a refund may be issued at the discretion of management.
4. No Refunds Will Be Issued If:
- The application is denied by immigration authorities due to circumstances beyond our control (e.g., misrepresentation, omission of facts by the client, eligibility issues).
- The client fails to provide necessary documentation, responds late, or otherwise delays the process.
- The client chooses to discontinue services after work has commenced.
- The client breaches the service agreement or terms of engagement.
5. Refund Request Procedure
To request a refund, clients must:
- Submit a written request via email to refunds@orevago.com stating the reason(s) for the refund.
- Include proof of payment and all relevant case details.
- Refund requests will be reviewed within 14 – 30 business days, and decisions will be communicated in writing.
6. Dispute Resolution
Any disputes related to refunds must be submitted in writing. Unresolved disputes may be addressed through mediation or arbitration, as outlined in the service agreement.
7. Amendments
OrevaGö Consulting Agency reserves the right to update or modify this policy at any time. The latest version will be posted on our official website.